PRINCIPLES OF CUSTOMER SERVICE
Session
Regular Academic Session
Class Number
1431
Career
Undergraduate
Units
3 units
Grading
ABCDF Grading Basis
Description
3.0 HR. (OC)
Prerequisite: None This course focuses on the importance of customer service, perception, and satisfaction, and the application of various customer relation systems in the marketplace. The course is designed to promote an understanding of the principles of customer service in general and how the application of customer service specifically contributes to positive customer perception and the success of business. Emphasis is placed on the importance of excellence in service to retain customers and gain a competitive advantage. Three lecture hours per week.
Add Consent
C
Class Attributes
Evening College
Class Starts after 5:00PM
2ND 8 Weeks
Occupational Credit
Additional Class Information
Tuition
TUITION - $450.00
Refund Date
REFUND DATE - 10/21/2019
Withdraw Date
WITHDRAWAL DATE - 11/25/2019
Exam Date
FINAL EXAM DATE - 12/16/2019
Class Actions
Class Details
Instructor(s)
Jagynasenee Lenka
Meets
Mo 6:00PM - 8:50PM
Dates
10/14/2019 - 12/09/2019
Room
Technology Center 317
Campus
Illinois Central College
Location
ICC-East Peoria
Components
Lecture Required
Textbooks/Materials

mcgraw hill rental CUSTOMER SERVICE: SKILLS FOR SU

Paperback
Status Required Choose One
ISBN 978-1-259-95407-8
Author LUCAS
Publisher MBS TEXTBOOK EXCHANGE
Edition 7
Published 2019
Price 296.40 USD
Notes B25
Class Availability
Status
Open
Seats Taken
13
Seats Open
11
Class Capacity
24