3.0 HR. (OC)
Prerequisite: None This course focuses on the importance of customer service, perception, and satisfaction, and the application of various customer relation systems in the marketplace. The course is designed to promote an understanding of the principles of customer service in general and how the application of customer service specifically contributes to positive customer perception and the success of business. Emphasis is placed on the importance of excellence in service to retain customers and gain a competitive advantage. Three lecture hours per week.
Prerequisite: None This course focuses on the importance of customer service, perception, and satisfaction, and the application of various customer relation systems in the marketplace. The course is designed to promote an understanding of the principles of customer service in general and how the application of customer service specifically contributes to positive customer perception and the success of business. Emphasis is placed on the importance of excellence in service to retain customers and gain a competitive advantage. Three lecture hours per week.